Communication platforms are key to practically every business – especially those that have multiple locations, rely heavily on collaboration tools, require good amount of teamwork and coordination.

 Case 1:

A small business might simply want to leverage the power of VoIP keeping in mind the possibilites of adding new collaborative modules and invest in a basic entry level PBX – either an in-house system or in a hosted environment

Case 2:

A mid sized or a large corporation with multiple locations and / or telecommuters will be able to maximize the potential of the system by using:

• Voice 32 to 64 outgoing lines with around 250 to 400 extensions
• Enterprise Email
• Instant Messaging over a closed-user group
• All standard PBX features such as Call Waiting, Forwarding and Voicemail
• Presence Integration to determine location of callee enabling to route calls to a mobile device
• Customer Relationship Management Suite integration
• Advanced features such as Automatic Call Distribution, Interactive Voice Response Menu
• Custom solutions integrating other business applications may be of interest to this segment

Business and functional segment chart:

* Sample verticals and uses:

• Health clubs – integration with club management software for automated reminder system
• Fax service – fax-to-email service