Voice over Internet Protocol , also called VoIP, IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband is the routing of voice conversations over the Internet or through any other IP-based network.
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Protocols used to carry voice signals over the IP network are commonly referred to as Voice over IP or VoIP protocols. They may be viewed as commercial realizations of the experimental Network Voice Protocol ( 1973) invented for the ARPANET. |
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Why OSS + VoIP?
A good candidate among the pool of successful and revolutionary technologies (often termed as 'disruptive technologies' – as they have a penchant to force the CTOs and CFOs to reassess their current setup) in the open source arena is the open source IP-PBX - Asterisk.
The architecture of Asterisk lends itself to some fairly interesting mash-ups (a mash-up is (mostly web-based) application that seamlessly combines content from more than one source into an integrated experience) such as calling directly from a CRM or configuring an IVR to read out an email or integrating with a Patient Management software to remind a patient about their upcoming appointment; the applications are endless.
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